Privacy Policy

Last Updated: January 2025

1. Data Controller Information

Business Name: Tendonaeclearur

Contact Person: James McKenzie

Address: 18-32 Manners Street, Wellington 6011, New Zealand

Phone: +64 4 471 0726

Email: touch@tendonaeclearur.world

Website: https://tendonaeclearur.world

2. Introduction

This Privacy Policy explains how Tendonaeclearur collects, uses, processes, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020.

3. Personal Data We Collect

3.1 Information You Provide

Contact Form Data: Name, email address, and message content when you submit our contact form
Communication Data: Information contained in correspondence when you contact us via email or phone

3.2 Information Collected Automatically

Technical Data: IP address, browser type and version, operating system, device information
Usage Data: Pages visited, time spent on pages, navigation paths, referring website addresses
Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent, such as submitting a contact form or accepting cookies
Legitimate Interests: For website operation, security, and improvement of our services
Legal Obligation: When required to comply with applicable laws and regulations

5. Purpose of Data Processing

We collect and process your personal data for the following purposes:

Responding to your inquiries and providing customer support
Operating and maintaining our website
Improving website functionality and user experience
Analyzing website usage and performance
Ensuring website security and preventing fraud
Complying with legal obligations
Sending informational communications (with your consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Contact Form Submissions: Retained for 3 years from the date of submission or until the inquiry is resolved
Email Correspondence: Retained for 3 years from the last communication
Technical and Usage Data: Retained for up to 26 months
Cookie Data: Retention periods vary by cookie type (see our Cookie Policy)

After the retention period expires, personal data will be securely deleted or anonymized.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

Service Providers: Third-party companies that provide hosting, analytics, email services, and technical support (under strict data processing agreements)
Legal Authorities: When required by law, court order, or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets (with notification to affected users)

All third-party service providers are required to maintain appropriate security measures and process data only as instructed.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection standards
Other legally approved transfer mechanisms

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

HTTPS encryption for all website communications
Secure server infrastructure with regular security updates
Access controls limiting data access to authorized personnel only
Regular security assessments and monitoring
Data backup and recovery procedures

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Rights

Under GDPR and New Zealand privacy laws, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restriction: Request limitation of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
Right to Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner (New Zealand) or your local data protection authority

To exercise any of these rights, contact us at touch@tendonaeclearur.world. We will respond within 30 days.

11. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Significant changes will be communicated through a prominent notice on our website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: